ChatGPTChatGPT’s expanded ServiceNow integration will connect the chat interface and Codex with enterprise workflows across application development, IT and cybersecurity.
IT teams will be able to find related incidents, assess change risk and update ServiceNow records directly inside ChatGPT. Existing ServiceNow business rules and permissions will continue to apply when those actions are carried out.
OpenAI outlined the expansion in a LinkedIn post. The partnership brings OpenAI models and agents into ServiceNow workflows, with ChatGPT and Codex acting as ways to access them.
ChatGPT’s ServiceNow Integration Handles IT Actions
The integration gives IT teams a conversational route into three specific ServiceNow tasks. Staff can work from ChatGPT while the connected ServiceNow environment applies the organisation’s established controls.
| IT task | Action available in ChatGPT |
|---|---|
| Incident management | Find related incidents |
| Change management | Assess change risk |
| Record management | Update ServiceNow records |
The record update is part of the workflow, not just a generated answer for someone to copy across manually. Actions remain subject to the business rules and permissions already configured in ServiceNow.
The expansion also covers application development and cybersecurity workflows. Codex is included alongside ChatGPT, connecting OpenAI’s coding agent with ServiceNow’s enterprise systems. The announcement does not break down which individual development or cybersecurity actions will be available.
ServiceNow Plans Wider ChatGPT Work Access
ServiceNow also plans to give all of its employees access to ChatGPT Work and Codex. That extends the internal rollout beyond engineering teams, although the update does not name the other departments involved.
The partnership follows a wider push to connect ChatGPT with workplace software. It sits alongside ChatGPT’s addition of Dots for always-on work across 4,000 apps, with this update focused specifically on ServiceNow workflows and controls.
Frequently asked questions
What is the ChatGPT ServiceNow integration?
It connects ServiceNow workflows with ChatGPT and Codex. IT teams will be able to find related incidents, assess change risk and update ServiceNow records from ChatGPT while existing business rules and permissions apply.
What ServiceNow tasks can IT teams complete in ChatGPT?
The announced tasks are finding related incidents, assessing change risk and updating ServiceNow records. The expanded partnership also covers application development and cybersecurity workflows.
When is the expanded ServiceNow integration available?
The expansion has been announced. No availability date is given in the update.
Sources
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