Privacy Policy
Last updated: July 2026
1. Introduction
Create With Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website createwith.com, attend our events, or use our services.
For the purposes of the UK GDPR and the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), Create With Ltd is the "data controller" responsible for your personal data. Our registered company and contact details are set out in the "Contact Us" section below.
2. Information We Collect
We may collect information about you in a variety of ways:
Personal Data
When you register for our events, subscribe to our newsletter, or create an account, we may collect personally identifiable information, such as your name, email address, phone number, and company information.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.
3. How We Use Your Information & Our Lawful Basis
Under the UK GDPR, we must have a lawful basis for processing your personal data. The table below sets out what we use your information for and the lawful basis we rely on in each case:
| Purpose | Lawful basis |
|---|---|
| Process event registrations and ticket purchases | Performance of a contract |
| Send you our newsletter and marketing communications | Consent (which you can withdraw at any time) |
| Respond to your comments, questions, and requests | Legitimate interests (responding to enquiries) |
| Improve our website and services, and monitor usage and trends | Legitimate interests (running and improving our services) |
| Comply with legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we have balanced those interests against your rights and freedoms. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.
5. International Data Transfers
Some of the service providers we use to operate our business (for example, our email/newsletter platform and database hosting) may store or process your personal data outside the United Kingdom. Where personal data is transferred outside the UK, we ensure an appropriate safeguard is in place, such as an adequacy decision by the UK government or the use of the International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses.
6. Data Retention
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting, or reporting requirements. For example, we retain event registration and purchase records for as long as required for tax and accounting purposes, and we retain newsletter subscriber data until you unsubscribe. When we no longer need your data, we securely delete or anonymise it.
7. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
How to exercise your rights
To exercise any of these rights, email us at team@createwith.com. We will respond within one month of receiving your request, as required by law. Exercising your rights is free of charge.
Complaints
If you have a concern about how we handle your personal data, we would prefer you contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: team@createwith.com
Company: Create With Ltd (registered in England & Wales, company no. 15934640)
Registered address: 71-75 Shelton Street, London, England, WC2H 9JQ
ICO registration number: ZB939611