Peddle Transforms Support with Intercom's AI Fin.

Peddle has enhanced its customer support operations by implementing Intercom’s AI Agent, Fin. With chat volume surging, Peddle's team faced challenges that required a shift in strategy. After adopting Fin, they achieved about 70% resolution rates, automated numerous high-volume queries, and reduced the workload on managers. This transition allows team members to focus on training and customer experience improvement, highlighting Fin’s potential for further CX transformation.