Meet Grace Cheung: Key Player in Airtable's Community Programs.

Introduction

Meet Grace Cheung, Sr. Program Manager for Community and Digital Programs at Airtable. Grace plays a crucial role in bridging the gap between Airtable and its users. By collecting product feedback and connecting community members, she ensures that customer insights drive innovation.

Key Details

• Airtable MVP Program Relaunch: Grace created the "Advocacy Hub" for power users to engage in missions like social amplification and product feedback, earning rewards such as Airtable-branded swag and AI credits.
• Community OS Base: Collaborating with Anne Marie from Customer Education, Grace developed the Community OS, which utilizes automations and Interfaces for event planning and performance tracking.
• Pro Tip: Grace recommends starting with Omni to transition from raw ideas to functional interfaces and suggests setting up Slack automations for form submissions to maintain organization.

Importance for Small Business Owners

Grace's initiatives highlight the significance of user feedback in shaping product offerings, allowing small business owners to influence the tools they rely on for success. Her strategies offer valuable insights into utilizing Airtable’s features effectively.