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Product Evenings TO: Innovating Beyond Transactions

Event artwork for Product Evenings TO: Innovating Beyond Transactions

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Scotiabank
About this event

What to expect

Product managers in Toronto: this is your chance to rethink how payments and transactions can become strategic product experiences. On April 15, 2026, BrainStation Toronto presents a thought leadership evening with Rohit Sharma, Director of Product Management at Scotia Digital, exploring how modern payment products are evolving beyond basic functionality into platforms that drive customer engagement, loyalty, and measurable business value.

In an era where payment rails are becoming commoditized and transactions happen in milliseconds, differentiation no longer comes from speed or reliability alone—it comes from experience. Rohit Sharma brings real-world insights from his work in Payments and Open Banking, demonstrating how product teams can transform everyday transactions into moments that build trust, unlock customer insights, and create meaningful competitive advantages.

What You'll Learn

This session breaks down the shift from transaction-focused to experience-led product design through three core themes:

  • From Payment Rails to Product Experiences: Understand how modern payment products are evolving into platforms that power engagement and deliver differentiated customer value rather than simply moving money from point A to point B
  • Designing Experience-First Payment Products: Explore case studies showing how customer experience can lead product strategy, with practical examples of turning routine transactions into opportunities for deeper engagement, rewards integration, and loyalty building
  • Measuring What Matters in Modern Payments: Learn which metrics truly signal success in payment products—adoption rates, retention patterns, and transaction value—and how focusing on these indicators guides smarter product decisions and drives both customer satisfaction and business growth

Who Should Attend

This event is designed for product managers, product leaders, UX designers, and anyone working in fintech, payments, banking, or customer experience roles. Rohit's expertise navigating complex regulatory and fraud threat landscapes while building seamless, high-trust product ecosystems makes this session particularly valuable for those balancing security, compliance, and user experience in their product work.

Whether you're building payment features, exploring open banking opportunities, or simply interested in how financial services products are being reimagined, you'll leave with

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