SmashingConf New York

⌖ New York

Hosted by Crescendo

Crescendo Live San Francisco 2026 brings together customer experience leaders for a full-day exploration of AI's real-world impact on CX operations. Taking place on May 21, 2026 (9:00 AM – 6:00 PM PST) in the heart of San Francisco's tech ecosystem, this operator-focused conference cuts through AI hype to showcase what's actually working in customer support, automation, and team design. What You'll Gain This isn't another vendor-heavy conference. Crescendo Live delivers practical insights from experienced CX operators who are successfully deploying AI in production environments. You'll get clear on the new CX standard — understanding how speed, consistency, and trust have fundamentally reset customer expectations and where many organizations quietly fall short. The event tackles critical questions facing CX leaders today: how to move AI from experimentation to execution without breaking customer trust, how to pair automation with human expertise for faster decisions, and how to build smarter teams that leverage AI while maintaining the judgment and empathy that define exceptional service. Speaker Lineup Hear from leaders at the forefront of AI-powered customer experience, including James Green (Chief Customer Officer, Squire), Hemant Taneja (CEO, General Catalyst), Morgan Donaldson (Chief Commercial Officer, CNTRL+), Jaqueline Andre (Sr. Director CS Production & Support, BentoBox), Chris Jocson (Chief Operating Officer, Good Eggs), and executives from TaskRabbit, POLYWOOD, and Crescendo itself. These practitioners share real stories, honest challenges, and proven strategies from teams facing the same operational pressures you navigate daily. Event Format The day blends main stage content with interactive breakout sessions and workshops. Morning sessions (10:00 AM – 12:00 PM) dive into foundational shifts in CX, followed by lunch and networking. Afternoon breakouts (1:30 – 2:30 PM) offer hands-on exploration of specific topics, with additional main stage content (2:30 – 4:30 PM) before an awards ceremony and cocktail reception that extends networking into the evening. Who Should Attend This conference is designed for CX leaders, customer support directors, automation strategists, and anyone responsible for delivering scalable, high-quality customer experiences. Whether you're evaluating AI tools, refining automation strategies, or redesigning team structures around AI capabilities, you'

⌖ New York · Microsoft Experience Center

Hosted by Mark P.

LLMday brings engineers, researchers and product teams to New York for a full day of practical insight into building, deploying and operating AI systems. Taking place on Thursday 29 October 2026, from 9:00am to 6:00pm EDT, this in-person conference focuses on Large Language Models (LLMs), artificial intelligence and machine learning. It offers a space for people working directly with AI products and infrastructure to compare real-world experience rather than discussing the technology only in theory. What to expect The programme is centred on the practical challenges encountered across the AI system lifecycle. Attendees can expect content relevant to: - Building products and services powered by LLMs - Deploying AI and machine-learning systems - Operating AI systems in real-world environments - AI/ML engineering and cloud architecture - Lessons shared across engineering, research and product disciplines The event page does not yet list individual sessions or speakers, but the latest programme information is available on the official Speakers & Topics page. Who should attend? LLMday is designed for engineers, researchers and product teams working with,or actively exploring,LLMs, AI and machine learning. Its cross-functional focus should be particularly useful for attendees who want to understand how technical research, product decisions and operational requirements come together when moving an AI system into production. The one-day, in-person conference format provides a concentrated opportunity to learn from real implementation experience and meet others facing similar questions around AI development, deployment and operation. Meetup attendees can also access the event chat before the conference to connect with other participants and take part in the conversation. Venue and registration Hosted by Mark P. and the In-Person Tech Events NYC 2026 group, the conference will be held at the Microsoft Experience Center, 677 Fifth Avenue, New York, NY 10022. A Meetup RSVP records interest only and does not complete registration. Tickets must be booked separately through Luma. The organiser is offering 50% off with promo code MEETUP50. Register for LLMday NYC 2026 Q4 or view the event listing.

⌖ New York · The New York Times Center

Hosted by All Tech Is Human

Responsible Tech Summit 2026 brings 375 global leaders to New York on 29 October to turn responsible AI principles into practical accountability. From principles to power Hosted by All Tech Is Human, this highly curated, one-day summit will convene bridge-builders and decision-makers from civil society, government, industry and academia. The central theme,“From Principles to Power: Embedding Accountability in the AI Era”,moves the responsible technology conversation beyond broad commitments and towards the relationships, influence and action needed to make accountability meaningful. Taking place at The New York Times Center in New York, the summit is designed for people working across organisational and sector boundaries in the Responsible Tech ecosystem. It will be particularly relevant to policymakers, researchers, civil society leaders, technology professionals, academics and others shaping how AI is developed, governed and used. The global, cross-sector mix offers attendees an opportunity to compare perspectives and build connections with people approaching AI accountability from different institutional positions. What to expect The main programme will run from 10:00am to 5:00pm EST on Thursday, 29 October 2026 and feature a varied stage format, including: - Panel discussions bringing together viewpoints from across the ecosystem - Fireside chats for more focused conversations - Presentations exploring responsible technology and AI accountability - A nearby networking gathering immediately after the stage programme - Coordinated side events offering more hands-on engagement With in-person attendance limited to 375 participants, the format places a clear emphasis on a deliberately assembled community rather than a large, general-interest conference audience. The networking session and side events extend the experience beyond formal talks, creating space for deeper discussion, practical exchange and new cross-sector relationships.… Register for this event

⌖ New York

Hosted by ElevenLabs

ElevenLabs Summit brings voice AI, business and technology leaders to New York on 11 November 2026 for a full day of conversation and live performance. Explore the direction of voice AI Hosted by ElevenLabs, this one-day summit offers an opportunity to hear how some of North America’s most forward-thinking leaders are approaching the rapidly developing relationship between AI, technology and business. Taking place in New York, the event is designed to move beyond a conventional conference format by combining conversation and performance throughout the day. The summit should be particularly relevant to: - Business and technology leaders tracking the development of voice AI - Founders, operators and product teams exploring emerging AI capabilities - Developers and AI builders interested in the evolving voice technology landscape - Creative professionals curious about the role of synthetic voice and audio - Decision-makers considering how AI may affect products, organisations and customer experiences What to expect ElevenLabs describes the gathering as a day with North America’s forward-thinking business and technology leaders. Attendees can expect a high-level forum centred on the opportunities, ideas and practical questions surrounding voice AI, delivered through a mixture of discussion and performance. The performance element gives the summit a distinctive character: rather than focusing exclusively on presentations, it will also provide a setting in which attendees can experience the expressive and creative dimensions of voice technology. The conversational format should create space for perspectives from across business and technology, making the event useful for people considering both strategic and product-level implications. No individual speakers, session titles or detailed running order are included in the published announcement, so applicants should consult the official summit page for programme updates. Attendance is application-based rather than presented as open general admission, reflecting the event’s focus on bringing together a selected community of leaders and practitioners.… Register for this event

ElevenLabs

⌖ New York

The AI Leadership Summit brings enterprise decision-makers to New York on 17–18 November 2026 to shape practical, responsible AI strategy. Held at 1535 Broadway, this two-day conference is designed for leaders navigating AI’s shift from strategic experiment to business reality. Rather than treating adoption as a purely technical challenge, the summit examines the questions now facing executive teams: how to innovate at speed without compounding risk, build organisational trust, demonstrate financial returns and connect AI investment to shareholder value. What to expect The programme combines executive case studies with peer dialogue, giving attendees the opportunity to learn how influential organisations are approaching AI in practice. Key themes include: - Creating AI governance that supports speed while managing risk - Measuring returns and defining the business value of AI - Aligning CEO-level AI strategy with shareholder priorities - Building responsible AI programmes that go beyond compliance - Establishing visible KPIs, accountability frameworks and organisational trust - Managing AI implementation across technology, operations, security and workforce development The speaker line-up brings together senior technology, finance, security, transformation and AI leaders. Announced contributors include Bo Young Lee, CEO of AI4ALL; Artem Fishman, CTO of Dow Jones; Richard Donaldson, CIO and SVP Enterprise Technology at Duke Energy; Justin W. Bundick, Vice President of Artificial Intelligence & Intelligent Automation at Southwest Airlines; Sudeep Kesh, Chief Innovation Officer at S&P Global Ratings; and Seth Fox, CIO at S&P Global. Further perspectives come from executives at Cisco, Mayo Clinic, Verizon, Dow, KPMG US, Lemonade, Kyndryl, West Monroe, TrendAI and Zimperium. This breadth makes the summit particularly relevant for leaders who need to connect board-level ambitions with implementation, governance and measurable outcomes across the enterprise. Who should attend?… Register for this event

⌖ New York

Hosted by Agentic AI Summit

Agentic AI Summit Toronto gathers engineers, researchers and builders to explore agentic AI deployments in Toronto on November 19, 2026, across three stages. This is a practitioner-first summit designed for builders and executives who want to move from concept to production, not a broad expo. Attendees will engage with the challenges and opportunities of deploying industry-ready agents, with a focus on real-world infrastructure, data, deployment, regulation, governance and interpretability. The event brings together hundreds of engineers, developers and leaders to share practical insights, showcase state-of-the-art agentic techniques, and build a vibrant local ecosystem for sustained collaboration. What to expect: - A focused, engineer- and executive-centric program across three stages, with one pass granting access to all sessions - Deep dives into infra blockers, data engineering, deployment strategies, and regulatory considerations for agentic systems - Exploration of cutting-edge applications and stacks shaping the future of agentic AI, including multi-agent coordination and governance models - Structured networking to connect with 350+ attendees across 15+ industries, plus opportunities to connect with senior leaders and influential engineers - Sessions on explainability, transparency, and accountability in autonomous agents, plus practical guidance on scaling production and ensuring user trust - A strong emphasis on practical outcomes: attendees leave with actionable insights, potential collaborators, and a clearer path to deploying agentic products Audience and format: - An audience of technical builders, developers and senior leaders from established organizations and innovative startups - A hands-on, conference-style format with talks, panels, and interactive discussions designed to accelerate enterprise adoption of agentic AI - Aimed at those who want to validate ideas, overcome deployment roadblocks, and accelerate product evolution with the latest engineering practices Additional details: - Location: Toronto, Canada - Date: 2026-11-19 - Program highlights include talks on orchestration, compliance, ethical frameworks and governance structures, and advanced techniques in multi-agent systems - Registration options include access to the agenda and brochure to help with budgeting and approvals Why attend: - Stay ahead of rapid advancements in agentic AI and learn practical strategies to deploy at scale - Build a local and international network