Skip to content
ConferenceIn person

Crescendo Live | San Francisco 2026

Event artwork for Crescendo Live | San Francisco 2026
About this event

What to expect

Crescendo Live San Francisco 2026 brings together customer experience leaders for a full-day exploration of AI's real-world impact on CX operations. Taking place on May 21, 2026 (9:00 AM – 6:00 PM PST) in the heart of San Francisco's tech ecosystem, this operator-focused conference cuts through AI hype to showcase what's actually working in customer support, automation, and team design.

What You'll Gain

This isn't another vendor-heavy conference. Crescendo Live delivers practical insights from experienced CX operators who are successfully deploying AI in production environments. You'll get clear on the new CX standard — understanding how speed, consistency, and trust have fundamentally reset customer expectations and where many organizations quietly fall short.

The event tackles critical questions facing CX leaders today: how to move AI from experimentation to execution without breaking customer trust, how to pair automation with human expertise for faster decisions, and how to build smarter teams that leverage AI while maintaining the judgment and empathy that define exceptional service.

Speaker Lineup

Hear from leaders at the forefront of AI-powered customer experience, including James Green (Chief Customer Officer, Squire), Hemant Taneja (CEO, General Catalyst), Morgan Donaldson (Chief Commercial Officer, CNTRL+), Jaqueline Andre (Sr. Director CS Production & Support, BentoBox), Chris Jocson (Chief Operating Officer, Good Eggs), and executives from TaskRabbit, POLYWOOD, and Crescendo itself. These practitioners share real stories, honest challenges, and proven strategies from teams facing the same operational pressures you navigate daily.

Event Format

The day blends main stage content with interactive breakout sessions and workshops. Morning sessions (10:00 AM – 12:00 PM) dive into foundational shifts in CX, followed by lunch and networking. Afternoon breakouts (1:30 – 2:30 PM) offer hands-on exploration of specific topics, with additional main stage content (2:30 – 4:30 PM) before an awards ceremony and cocktail reception that extends networking into the evening.

Who Should Attend

This conference is designed for CX leaders, customer support directors, automation strategists, and anyone responsible for delivering scalable, high-quality customer experiences. Whether you're evaluating AI tools, refining automation strategies, or redesigning team structures around AI capabilities, you'

Running an AI event in New York?

List it here, free.

Meetups, workshops and conferences go in front of thousands of builders after a quick review.

List your event