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Product Evenings LDN: AI Agents in the Wild

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About this event

What to expect

AI agents are rapidly evolving from simple automation scripts into sophisticated, goal-driven systems capable of reasoning, planning, and executing complex multi-step tasks autonomously. This evening session brings together product leaders in London to explore what it takes to build, ship, and scale these intelligent systems responsibly in production environments.

What You'll Learn

The event features Ángela Castilo-Gill, Senior Product Manager for AI Insights & Fin AI Agent at Intercom, who will guide attendees through three critical dimensions of agentic AI:

From Automation to Autonomy — Discover how modern AI agents fundamentally differ from traditional rule-based automations. You'll explore decision-making frameworks, multi-step planning capabilities, and real-time adaptation mechanisms that enable agents to pursue goals rather than simply execute predefined workflows. This shift has profound implications for product strategy and user experience design.

Designing Trustworthy Agents — Building agents people can rely on requires careful consideration of transparency, failure modes, and human oversight. This session examines the UX principles and safety mechanisms needed to ensure agents behave predictably and responsibly in real-world scenarios, including when and how to implement human-in-the-loop design patterns.

The Next Frontier — Explore emerging capabilities transforming what products can achieve: tool use, agent collaboration, and multi-agent system architectures. Learn what teams must consider when deploying agents at scale across different industries and use cases.

Who Should Attend

This event is designed for product managers, designers, engineers, and founders working on or interested in AI-driven products. Whether you're building conversational AI, workflow automation, or exploring how agents could transform your product roadmap, you'll gain practical insights into the challenges and opportunities of agentic systems. The content bridges strategic thinking with hands-on implementation considerations, making it valuable for both technical and non-technical attendees.

Product Evenings is BrainStation's regular series bringing together London's product community to explore emerging technologies and methodologies. This two-hour evening session includes the main presentation followed by networking time to connect with fellow builders exploring the autonomous

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