AI & Customer Engagement | Data, Creativity & Technology

⌖ Edinburgh · Playfair Library Hall

Hosted by PauseAI UK

A Scotland-focused panel on AI responsibility brings politicians and technical and policy experts to Edinburgh on 1 November 2026. Hosted by PauseAI Scotland at the University of Edinburgh’s Playfair Library Hall, this structured discussion will examine a pressing question: who is responsible when AI goes wrong? Panellists will consider how Scotland’s political, technical and policy communities are modelling AI’s threats, uncertainties, opportunities and possible responses. The event description contrasts AI governance with tightly regulated fields such as aviation, pharmaceuticals and nuclear technology. It cites a 2026 UN report on AI, warnings from frontier AI professionals and a reported AI model evaluation security incident as context for the debate. Schedule - 13:30: Doors open - 14:00: Welcome and keynote - 14:30: Panel discussion - 15:30: Planned break - 15:45: Audience Q&A - 16:00: Closing and networking, with light refreshments The second half of the discussion is dedicated to audience questions, followed by informal conversation between attendees and panellists. The event is suited to anyone interested in AI safety, public policy and accountability; no specific experience level is stated. Individual panellists have not yet been published on the event page. The event takes place at Playfair Library Hall, University of Edinburgh, South Bridge, Edinburgh EH8 9YL, from 1:30pm–4:30pm GMT. Learn more about the organiser at PauseAI UK. Register for the panel discussion

⌖ Edinburgh · Stansted House, 3rd Floor, 12-14 Long Lane, London EC1A 9PN, UK

Hosted by The Investment Association (IA)

IA Conference Scotland 2026 brings investment leaders, policymakers and innovators to Edinburgh on 5 November for debate on AI, regulation and sustainable growth. Taking place at The Exchange, EH3 8EE, this flagship one-day conference from The Investment Association will examine how Scotland can strengthen its position as a global centre for investment management. More than 330 attendees from 110+ organisations are expected, including senior decision-makers, regulators and policymakers. What to expect The programme combines keynote speeches, leadership panels, fireside chats, presentations, interactive sessions and networking. Across 20+ thought-leadership sessions and more than eight hours of content, delegates will explore: - AI, digital transformation and technological disruption in asset management - Regulatory change, political developments and global market dynamics - Changing client expectations and the future of retail investing - Operational resilience amid cyber threats, geopolitical tension and supply-chain disruption - Talent, competitiveness and Scotland’s role in attracting capital - Sustainable growth and the investment industry’s contribution to UK prosperity An AI-focused debate featuring Dr Sonia Schulenburg of Level E Research will ask whether artificial intelligence is an incremental development or a fundamental shift for asset management, and consider how it is already reshaping the industry. Speakers and sessions The day begins with breakfast and networking from 08:00, followed by the main conference programme. John Owen, CEO of The Investment Association, will deliver his first address at the Scottish conference before moderating a leadership panel with Xavier Meyer of Aberdeen, Kirstie MacGillivray of Aegon, Sandra Boss of BlackRock and Scott Wallace of Aberforth Partners. Further highlights include: - A conversation with Stephen Flynn MSP, Cabinet Secretary for the Economy, on Scotland’s economic priorities and investment-led growth - A resilience fireside chat with Kenneth MacKay of M&G Asset Management - Miranda Seath’s launch of new IA analysis into boutique asset management in 2026, with a focus on Scotland - A discussion about how demographics, technology and changing attitudes to risk are transforming investing for individuals… Register for this event

Sponsors: FundGuard

⌖ Edinburgh · Codebase

Hosted by TechTalks Edinburgh

Learn how to judge whether AI-written code makes a codebase safer or riskier at TechTalks Edinburgh 10, taking place at CodeBase in Edinburgh on 10 November 2026. Legacy in Months, Not Years Lead Software Engineer Dmitriy Fedoryshchev will share lessons from modernising a 600-table, 21 TB legacy core into microservices after four previous attempts. His squad adopted a custom multi-agent system while following one central doctrine: only merge code that can be understood and explained. The talk explores how to assess agent-written code, identify the rules AI agents repeatedly break, and turn those rules into automated checks that agents cannot skip. Dmitriy brings experience spanning startups and enterprises, plus more than 100 merged open-source pull requests across 20 projects, including Anthropic, OpenAI and Microsoft. This meetup is relevant to software engineers, technical leads and anyone interested in AI-assisted development, maintainability and open-source tooling. Both experienced professionals and people earlier in their tech careers are welcome. Agenda - 6:00–6:30pm: Drinks, pizza and introductions - 6:30–6:40pm: Opening talk - 6:40–7:30pm: Main talk - 7:30–7:45pm: Q&A - 7:45–8:00pm: Networking and close - From 8:00pm: Afterparty at a nearby pub The event takes place at CodeBase, 38 Castle Terrace, Edinburgh EH3 9DZ. Partners include CodeBase, Dougray, Scottish Technology Club, Beyond Tech and Lyxonn. Photography and video will be captured for social media; notify the organisers if you prefer not to appear. Register for TechTalks Edinburgh 10.

Sponsors: CodeBase · Dougray +3

⌖ Edinburgh · A&DS:SpACE (access via Middle Meadow Walk)

Hosted by Architecture and Design Scotland (A&DS)

Explore how generative AI is reshaping architectural practice at this in-person event in Edinburgh on 12 November 2026. Hosted by Architecture and Design Scotland (A&DS), the afternoon brings academics and practitioners together to examine how emerging AI tools are being adopted across architectural and urban design workflows. The discussion will cover AI’s potential to enhance innovation and productivity, particularly for small and medium-sized practices in Scotland, alongside its practical limitations. Speakers and topics Headline contributors include Dr Juliana Martins, Bahar Durmaz-Drinkwater, Kathryn Firth and Pei-Chin Lin. Attendees will hear perspectives from UCL Bartlett Faculty of the Built Environment and Arup, followed by a panel featuring Graham Ross of Austin-Smith:Lord and other contributors. Topics include: - The changing role of designers and the future job market - Integrating generative AI into professional workflows - Intellectual property, authorship and accountability - Environmental, social and ethical implications - Opportunities and challenges specific to Scottish practice The event runs 12:30–17:00 at A&DS:SpACE, 1 Lauriston Place, accessed via Middle Meadow Walk. Registration opens at 12:30 with tea, coffee and water, followed by headline presentations from 13:00, a break and panel discussion. A&DS:SpACE is a collaborative venue focused on the built environment. Get tickets for Demystifying AI in Architectural Design

⌖ New York

Hosted by Crescendo

Crescendo Live San Francisco 2026 brings together customer experience leaders for a full-day exploration of AI's real-world impact on CX operations. Taking place on May 21, 2026 (9:00 AM – 6:00 PM PST) in the heart of San Francisco's tech ecosystem, this operator-focused conference cuts through AI hype to showcase what's actually working in customer support, automation, and team design. What You'll Gain This isn't another vendor-heavy conference. Crescendo Live delivers practical insights from experienced CX operators who are successfully deploying AI in production environments. You'll get clear on the new CX standard — understanding how speed, consistency, and trust have fundamentally reset customer expectations and where many organizations quietly fall short. The event tackles critical questions facing CX leaders today: how to move AI from experimentation to execution without breaking customer trust, how to pair automation with human expertise for faster decisions, and how to build smarter teams that leverage AI while maintaining the judgment and empathy that define exceptional service. Speaker Lineup Hear from leaders at the forefront of AI-powered customer experience, including James Green (Chief Customer Officer, Squire), Hemant Taneja (CEO, General Catalyst), Morgan Donaldson (Chief Commercial Officer, CNTRL+), Jaqueline Andre (Sr. Director CS Production & Support, BentoBox), Chris Jocson (Chief Operating Officer, Good Eggs), and executives from TaskRabbit, POLYWOOD, and Crescendo itself. These practitioners share real stories, honest challenges, and proven strategies from teams facing the same operational pressures you navigate daily. Event Format The day blends main stage content with interactive breakout sessions and workshops. Morning sessions (10:00 AM – 12:00 PM) dive into foundational shifts in CX, followed by lunch and networking. Afternoon breakouts (1:30 – 2:30 PM) offer hands-on exploration of specific topics, with additional main stage content (2:30 – 4:30 PM) before an awards ceremony and cocktail reception that extends networking into the evening. Who Should Attend This conference is designed for CX leaders, customer support directors, automation strategists, and anyone responsible for delivering scalable, high-quality customer experiences. Whether you're evaluating AI tools, refining automation strategies, or redesigning team structures around AI capabilities, you'

⌖ São Paulo · Distrito Anhembi

AI Brasil Experience 2026 brings two days of practical artificial intelligence, immersive experiences and business networking to São Paulo on 28–29 October. Held at Distrito Anhembi in São Paulo, the conference is designed for people who want to move beyond AI hype and understand how the technology can create real value in business, careers and everyday life. It brings together leaders, companies, specialists, creators, startups and professionals who are actively navigating AI-driven change. What to expect The 2026 programme will combine main-stage content with demonstrations, practical learning and opportunities to meet others working across technology and business. Topics will explore the application of AI in: - Business strategy, leadership and innovation - Marketing, sales and productivity - Education and the future of work - Organisational transformation and competitiveness - Real-world markets and industries across Brazil Alongside talks and case studies, attendees can expect immersive environments created to help them test, experience and understand AI in practice. The event places particular emphasis on applicable knowledge, informed decisions and genuine use cases rather than abstract theory or whichever tool happens to be trending. Who should attend? AI Brasil Experience is aimed at entrepreneurs, executives, technology professionals, marketers, educators, innovation teams, creators and anyone seeking a clearer view of AI’s practical impact. It should also appeal to companies looking to build internal understanding and prepare teams for adoption. Networking is a central part of the format, connecting attendees with business owners, corporate leaders, specialists, startups and professionals undergoing their own AI transformation. The event describes itself not as a generic technology fair or a sequence of disconnected talks, but as a meeting point for content, community, business and transformation. The scale of the previous edition offers a sense of the wider experience: in 2025, the event reported more than 17,000 participants, 300 speakers, 180 talks, 100 exhibition stands and 60 startups. Previous stages have hosted figures from business, technology, education and public life, although those names do not represent confirmed speakers for 2026.… Register for this event