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AI Voice Agents for Customer Support: Orchestrating Voice, CRM & Automation at Scale

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ElevenLabsMakeMerantix AI Campus
About this event

What to expect

Explore how AI voice agents, CRM integrations and no-code automation can transform customer support at this closed-door breakfast roundtable in Berlin.

Hosted by ElevenLabs and Make, this invitation-only session brings together senior Customer Support, Customer Experience and AI leaders who are building and scaling modern support operations. It takes place on Wednesday 9 September 2026 at the Merantix AI Campus, Europe’s hub for AI.

From first call to final resolution

The roundtable will examine how AI voice agents and intelligent workflow orchestration can reshape the frontline customer experience. Rather than stopping at a standalone voice demo, the hosts will look at the wider operational challenge: connecting voice interactions with CRMs, messaging applications and other business systems, then coordinating those tools as part of a reliable support workflow.

The conversation will focus on:

  • What customer support automations are now possible with AI voice agents
  • How to orchestrate workflows across multiple systems
  • Connecting tools through APIs and MCP
  • Moving voice automation from an initial pilot into production
  • Scaling AI-enabled support while maintaining an effective resolution process

A short demonstration will show how ElevenLabs’ voice technology can work with Make’s visual automation platform. Make enables teams to connect tools,including ElevenLabs, ChatGPT, messaging apps and CRMs,and create anything from straightforward automations to complex AI workflows and agents without writing code.

Agenda and format

  • 9:45: Doors open
  • 10:00: Opening remarks and demo
  • 10:15: Roundtable discussion
  • 10:45: Networking
  • 11:30: Closing

With approximately 20 places, this is designed as a candid peer discussion rather than a large conference or sales presentation. Attendees can compare practical challenges, hear how other senior operators are approaching AI-led support, and make useful connections over breakfast.

Registration requires host approval, and attendees must apply using a business email address. The exact venue address in Berlin will be shared with approved participants.…

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