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Intercom·11 February 2026

New Insights on AI ROI in Customer Service.

CW

Create With tool desk

1 source checked · 1 min read

Intercom's latest research reveals that while 62% of support teams report improved customer service metrics post-AI implementation, deeper integration leads to even greater gains. Teams with mature AI deployment not only see better results but can also effectively measure their return on investment. This clarity fosters increased buy-in and allows teams to focus on revenue-driven activities. For more insights, check out our new 2026 Customer Service Transformation Report.

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How we cover tool news: Create With's tool desk drafts these reports with AI from the sources listed above and checks them against those sources before publishing.

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