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Navigating The Future of Hospitality: Intelligent Technologies in Guest Centric Hospitality

Event artwork for Navigating The Future of Hospitality: Intelligent Technologies in Guest Centric Hospitality

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About this event

What to expect

As hospitality extends beyond hotels into airports, attractions, healthcare, and wellness environments, intelligent technologies are fundamentally reshaping how guest experiences are designed and delivered. This Singapore panel discussion brings together leaders in AI, spatial computing, and experience design to explore how generative AI and data-driven systems are creating environments that are efficient, adaptive, and deeply human-centred.

Organised by SGInnovate, this 12 May 2026 evening session examines the convergence of cutting-edge technologies transforming hospitality operations and guest engagement. The panel addresses a critical industry challenge: how to harness AI-powered personalisation, predictive operations, and spatial intelligence whilst preserving the human touch that defines exceptional hospitality.

What You'll Explore

The discussion covers the practical application of intelligent technologies across diverse hospitality settings:

  • AI-enabled guest engagement: How generative AI powers hyper-personalisation, contactless experiences, and real-time service adaptation
  • Spatial intelligence: Designing environments that respond dynamically to guest behaviour and preferences
  • Predictive operations: Using data-driven systems to optimise staffing, resources, and service delivery
  • Human-centred innovation: Balancing automation with meaningful, intuitive guest interactions
  • Responsible AI adoption: Building trust whilst deploying intelligent systems at scale

Expert Panel

Moderated by Professor Kwan Min Lee from Nanyang Technological University—Korea Foundation Professor of New Media and Director of the Human AI Interaction Lab, with extensive experience spanning Samsung Electronics UX leadership and 12 years at USC—the panel features:

Joseph Ling, CEO of Vouch Concierge, whose AI-powered concierge and contactless check-in solutions serve thousands of rooms across major hotel groups including Accor, Hyatt, and IHG throughout Asia Pacific.

Hema Thiagarajah, Managing Director at PSYKHE, bringing 18+ years driving digital transformation through human-centred design and ethnographic research for brands from Chanel to Singapore Tourism Board.

Dr Bradley Camburn, CTO and Co-Founder of Tantanly, leveraging AI to enhance physics-based simulation for design, developing TwinVision—an AI engine transforming sca

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