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At the Heart of AI: Building Production-Ready AI Agents

Event artwork for At the Heart of AI: Building Production-Ready AI Agents

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About this event

What to expect

Experience the future of customer service automation at this exclusive hands-on workshop in Paris. Organised by Parloa on June 25, 2026, At the Heart of AI brings together CX, Operations, and AI leaders to explore how agentic AI is transforming customer communication at enterprise scale.

While AI agents, copilots, and automation tools appear everywhere in pilots and demos, only a select few reach reliable production deployment. This interactive session bridges that gap, showing you how to move from experimentation to truly operational AI that delivers measurable business impact.

What You'll Learn

This workshop goes beyond theory to give you practical, hands-on experience building AI voice agents from the ground up. You'll discover the complete lifecycle of AI agents—from initial design through real-world deployment—and learn how to craft customer interactions that feel natural, authentic, and seamless. Most importantly, you'll understand what it takes to scale these solutions across your organisation.

Who Should Attend

This event is designed for decision-makers responsible for making AI work at scale: CX leaders, Operations directors, and AI strategists who need proven frameworks for enterprise deployment. You'll connect with fellow professionals facing similar challenges and learn from organisations that have successfully transitioned AI agents from controlled settings to reliable, production-grade systems.

Event Highlights

  • Interactive workshop: Build and test your own AI agent (bring your laptop)
  • Expert insights: Learn deployment strategies from forward-thinking organisations
  • Personalised consultation: Get answers to your specific implementation questions
  • Networking opportunity: Connect with CX professionals over drinks and dinner

The evening begins at 17:00 with opening remarks from Rodrigo De Cossio (RVP Sales Western Europe at Parloa), followed by a 90-minute hands-on workshop where you'll build your own AI agent. After a wrap-up Q&A session, attendees will enjoy networking, drinks, and dinner until 22:00—providing valuable opportunities to discuss challenges and solutions with peers.

Whether you're exploring how to design more intelligent customer interactions, scale existing AI pilots, or create personalised experiences that drive real business outcomes, this workshop provides the practical knowledge and connections you need to succeed.

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