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Empathy in Action: AI, Agent Wellbeing & the Power of Genesys Cloud

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What to expect

Explore how AI and intelligent automation can improve agent wellbeing and customer experience at an exclusive, in-person Genesys Cloud VIP event at Epsom Racecourse. Learn practical approaches to using AI and automation to support frontline staff during peak demand, hear case studies from CX leaders, and network with senior contact-centre, operations and digital-transformation executives in a private hospitality setting.

Create With Conference · Brighton

The UK's leading event for AI builders.

600+ builders, honest implementation stories and hands-on workshops, once a year. The next edition is being planned.

The main stage at Create With 2026 with a full room
Hackathon participants with their laptops
A panel on the main stage

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