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Las Vegas Customer Service Event & Conference | Customer Contact Week

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About this event

What to expect

Las Vegas Customer Service Event & Conference | Customer Contact Week

CCW Las Vegas brings together thousands of customer contact leaders for four days of workshops, expert speakers, and a bustling expo focused on AI, CX, analytics, and customer-service technologies. Held June 22–25, 2026 at Caesars Forum, Las Vegas, it bills itself as The World’s Largest Customer Contact Event, featuring AI CX webinars alongside a comprehensive conference track.

Who should attend

  • Customer contact leaders and professionals seeking practical strategies and technologies to elevate CX
  • Attendees from Fortune 100 companies (54% represented) across Financial Services, Healthcare & Wellness, Technology, and Consumer Goods & Retail
  • Those interested in real-world case studies, live demos, and peer networking at a global industry gathering

Key details

  • 5000+ attendees and 181+ hours of programming
  • 40 Contact Exchanges Per Minute in the expo environment
  • Expo with live demos and 1:1 meetings with exhibitors focused on AI, Analytics, CX Management, and more
  • Workshops, expert speakers, and an expansive speaker lineup

Featured speakers

  • Rebecca Jarvis — Chief Business, Technology & Economics Correspondent | ABC
  • Lisa Vanderpump — Business Mogul, Author, & Philanthropist
  • Shaquille O’Neal — 4x NBA Champion
  • Tabatha Coffey — TV Host & Author
  • Chris Barton — Founder | Shazam
  • Damola Adamolekun — CEO | Red Lobster
  • Bryan Stoller — Global Head of Customer Care | United Airlines
  • Nicole Kyle — Chief Product Officer | CMP

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For more details, see the official event page and speaker/host profiles:

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