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CCA Annual Convention 2026

Event artwork for CCA Annual Convention 2026

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About this event

What to expect

CCA Annual Convention 2026

Date: 23 April 2026 | Venue: Hilton Doubletree, 36 Cambridge Street, Glasgow | Organiser: CCA Global

What it’s about A Glasgow-based in-person conference for senior CX, contact centre and digital leaders. Under the theme “Rebuilding Trust. Embracing Technology. Leading Transformation,” the Convention explores how people, technology and leadership come together to deliver transformation that is trusted, sustainable and human-centred. Expect keynote insight, leadership debate and interactive peer discussion focused on the real decisions leaders must make now to build capability for the next decade.

Who should attend

  • CX, Contact Centre and Customer Operations leaders
  • Digital, Transformation and Technology leaders
  • HR, Workforce and Capability leaders
  • Senior executives accountable for customer experience and service transformation

What to expect

  • Opening by Anne Marie Forsyth (Executive Chair, CCA Global)
  • Opening keynote: Nagla Thabet (Customer Service Director, Scottish Widows)
  • Tim Moss (CEO, DVLA) on digital innovation at scale and AI in customer contact
  • CEO leadership debate with Corinne Ripoche (Capita Experience)
  • Afternoon keynote: Jim Foster (HP) on AI at scale and reinvention of the contact centre
  • Leadership Labs, peer discussions and a senior leadership debate on 2030
  • CCA Excellence Awards later the same day
  • Platinum Partner QStory; Gold Partner eGain; Silver Partner Capita
  • Public sector transformation focus and workforce capability insights

Pricing (VAT excluded)

  • Platinum & Accredited Members: 2 passes; £299 (end Feb) / £349 (from 1 Mar)
  • Members: 1 pass; £349 (end Feb) / £399 (from 1 Mar)
  • Non-members: from £699; BPO/Outsourcing £799; Consultants £799 (rising to £899)

Resources

Registration Register here: https://www.cca-global.com/content/latest/events/2026/04/cca-annual-convention-2026-499

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