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The European Chatbot & Conversational AI Summit 2026

Event artwork for The European Chatbot & Conversational AI Summit 2026

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About this event

What to expect

The 6th edition of the European Chatbot & Conversational AI Summit brings together industry executives, AI practitioners, and technology leaders for an intensive three-day exploration of conversational AI, agentic AI, and generative AI technologies. Hosted at the prestigious John McIntyre Conference Centre at the University of Edinburgh, this hybrid in-person and online event has established itself as Europe's premier gathering for those deploying conversational AI at scale.

What Makes This Summit Essential

This isn't another theoretical AI conference. The summit focuses squarely on production deployments, real-world implementations, and battle-tested strategies from enterprises already leveraging ChatGPT, Claude, and other LLM technologies. Previous editions have attracted senior leaders from Adobe, HSBC, Mercedes-Benz, BMW, Google, Amazon, Salesforce, and dozens of other global brands—bringing together the practitioners actually building and shipping conversational AI systems.

Core Focus Areas

The 2026 program tackles the critical challenges facing conversational AI teams today. Sessions dive deep into moving GenAI and AI agents from prototype to production, with actionable frameworks rather than vendor pitches. You'll explore human-centric conversation design principles, learn how leading organizations handle safety and security in generative AI systems, and discover practical approaches to navigating the EU AI Act's compliance requirements.

Key topic streams include voice AI agents powering next-generation customer experiences, data analytics integration with generative AI platforms, and the organizational change management required to successfully deploy autonomous AI agents. The summit also addresses the intersection of automation, collaboration, and the future of work as AI capabilities rapidly evolve.

Who Should Attend

This summit serves executives and practitioners deploying conversational AI in banking and financial services, automotive, healthcare, retail, telecommunications, and government sectors. Whether you're a Head of AI, Conversation Designer, Product Manager, CTO, or Innovation Lead, you'll find sessions tailored to your implementation challenges. The audience typically includes both technical teams building AI systems and business leaders responsible for AI strategy and ROI.

Format and Experience

Beyond the main conference sessions and masterclasses, attendees can connect at th

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