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Genesys Community Day Benelux – 16/01

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What to expect

Learn to apply generative AI and Genesys Cloud to automate contact-centre workflows and empower agents — practical talks, customer case studies, and hands-on workshop networking. Designed for Genesys Cloud customers, CX leaders, contact-centre managers and AI practitioners, this in-person Community Day (16 Jan 2025, Breda) features Genesys specialists, customer stories from OCTA+ and DELTA Fiber, sessions on AI adoption, WEM improvements, generative AI use cases, and peer networking corners to exchange best practices and build actionable automation plans.

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