Netlify
Enterprise teams can now use Support Hub to create, track and discuss support tickets inside the Netlify app. It puts the ticket history, current status and conversation with the support team in one dashboard.
According to Netlify’s changelog, the feature is available to Enterprise teams. Users can find it under User settings > Support.
Source: Read the official announcement.
What Netlify Support Hub Can Do
A new ticket can include a subject, a description written in Markdown and CC recipients. Once submitted, its status appears as Open, Awaiting customer response or Closed.
Users can search, sort and filter their tickets, including tickets where they have been copied in. Replies written in the dashboard go directly to Netlify’s support team.
| Task | What Support Hub Provides |
|---|---|
| File a ticket | Subject, Markdown description and CC recipients |
| Check progress | Open, Awaiting customer response and Closed statuses |
| Find a conversation | Search, sorting and filters |
| Continue a conversation | Replies sent from the Netlify dashboard |
The access rules differ for Team Owners and members. Team Owners can see every ticket created by people on their team. A Requester column identifies who opened each one. Other team members can only view tickets they opened themselves.
That gives owners a shared view of support work across the team while keeping each member’s ticket list restricted to their own requests.
Support Outside Enterprise Plans
Support itself remains available on every Netlify plan, including Free. Users without Support Hub can contact the team through the Netlify Support page or by email at support@netlify.com.
The dashboard follows an internal project at Netlify to build its own version of Zendesk using its platform. That project became the customer-facing Support Hub.
Frequently asked questions
What is Netlify Support Hub? Support Hub is an in-app dashboard for creating, tracking and replying to support tickets. It also provides search, sorting, filters and ticket statuses.
Which Netlify plan includes Support Hub? Support Hub is available to Enterprise teams. Support remains available on every plan, including Free, through the Netlify Support page or support email.
Where can I find Support Hub? Open User settings > Support in the Netlify app. This page shows your tickets, their statuses and the conversation with Netlify’s support team.
Sources
4 checkedHow we cover tool news: Create With's tool desk drafts these reports with AI from the sources listed above and checks them against those sources before publishing.
Stripe
Airtable
Adalo
Squarespace
ElevenLabs