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Moment 2026: NYC Customer Success Week Conference

Event artwork for Moment 2026: NYC Customer Success Week Conference

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About this event

What to expect

Moment 2026 brings customer success professionals to New York on 6 October for practical insight into AI, post-sales strategy and customer outcomes.

Shape the future of customer success

Customer Success is entering a new phase. AI, evolving business models, rising customer expectations and changing definitions of value are transforming how post-sales teams work. Moment 2026 offers a focused day for understanding that shift, learning how other teams are responding and helping define what comes next for the profession.

Taking place at Convene at Brookfield Place in New York, this in-person conference is the anchor event of NYC Customer Success Week. Hundreds of post-sales professionals are expected to gather for meaningful conversations, practical insights and real-world connections rather than abstract discussion alone.

What to expect

The programme runs from 8:30am to 5pm on Tuesday 6 October 2026, combining learning, industry perspectives and peer networking across an eight-and-a-half-hour day. Attendees can expect to:

  • Hear from industry leaders working at the forefront of Customer Success
  • Learn from teams pushing the boundaries of post-sales
  • Explore how AI is reshaping Customer Success leadership and delivery
  • Examine new business models, customer expectations and definitions of value
  • Compare challenges, opportunities and practical approaches with peers
  • Build relationships with professionals responsible for customer outcomes

The event is designed for Customer Success leaders, operators, managers, CSMs and builders. It is also relevant to anyone building a Customer Success organisation, leading a post-sales team, driving customer outcomes or exploring the future direction of the field. No specific experience level is stated; the emphasis is on bringing together people across roles to share ideas, challenge assumptions and prepare for the next chapter of post-sales.

A full list of scheduled speakers and thought leaders is available on the Moment 2026 website.

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